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Publication Scheme

Welcome to the Publication Scheme for the Denture Care Centre, which is based on the requirements of the Freedom of Information Act 2000 and the Code of Practice on Openness in the HPSS

This Publication Scheme is a complete guide to the information routinely made available to the public by the practice. Information on this scheme is grouped into 7 classes. Some information is not made publicly available. This policy is reviewed annually and monitored monthly to ensure content changes are made immediately as required.

How much does information on the practice cost?

The published information on our practice is free unless otherwise indicated. Where information is provided at a cost, the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is either displayed on the practice website ( ) or available in hard copy from the Denture Care Centre UK Ltd, Turners Hill Road, Crawley Down, West Sussex, RH10 4HE

Your rights to information

  • In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about the Denture Care Centre UK Ltd under the Code of Practice on Openness in the HPSS (1996).

  • The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.

  • From January 1st 2005, it will oblige Denture Care Centre to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.

  • Revised environmental information regulations may be introduced in the future. These will enable similar access to environmental information as under the Freedom of Information Act 2000.

  • • Under the Data Protection Act 1998, you are also entitled to access your dental records or any other personal information held about you, and you can contact Karen Ellis, Practice Manager and IG Lead, Denture Care Centre UK Ltd, Turners Hill Road, Crawley Down, West Sussex, RH10 4HE to request a copy of our “Keeping your records”” leaflet.


If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

Karen Ellis, Practice Manager and IG Lead, Denture Care Centre UK Ltd, Turners Hill Road, Crawley Down, West Sussex, RH10 4HE

Classes of information

All information at Denture Care Centre UK Ltd is held, retained and destroyed in accordance with guidance. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the Code of Practice on Openness in the HPSS or Freedom of Information Act 2000. Individual Classes are subject to exemptions, such as the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme.

The information on this Scheme is grouped into the following broad categories:

Class 1. Who we are

Details of the practice, organisational structures, key personnel and how we fit into the Health and Personal Social Services (HPSS).

Class 2. Our Services

The range of services we provide under contract to the HPSS.

Class 3. Financial and funding information

Funding details and charging policies

Class 4. Regular publications and information for the public

Guidance and information leaflets

Class 5. Complaints

Policies, procedures and contacts for complaints

Class 6. Our policies and procedures

General policies and procedures in use within the Dental Practice. These include, but are not restricted to, data protection, prescribing and prescription, health and safety.

Class 7. This Publication Scheme

In this class, we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally at the Denture Care Centre. We will also publish any proposed changes or additions to publications already available.

Class 1. Who we are:

Mr Martin Ellis ~ Clinical Dental Technician ~ Male ~ Full Time
First registration with GDC: 28/04/2008 ~ Registration No: 143714
Qualifications: DipCDT RCS (Eng) RDT

Ms Dimitra Vrettou ~ Dentist ~ Female ~ Full Time
First registration with GDC: 24/09/2015 ~ Registration No: 260444
Qualifications: DipDS Athens

Class 2: Our services

Information about our services is contained in the practice’s patient information leaflet which is available at Reception and on our website ( The information includes:
  • Opening times

  • Arrangements for emergency care

  • Details of access to the premises for people with disabilities

  • Information about the care and treatment provided by the practice

We offer dedicated denture clinics as well as private general and cosmetic dentistry.

Class 3: Financial information

We have information about:

  • Treatment charges for dentures

  • Charges for dental treatment

All dental treatments for patients are carried out privately and it is our policy to give patients full information about the cost of their dental care before any treatment is undertaken.

Class 4: Information for patients and the public

We make available information leaflets about:

  • Our practice

  • How to look after your dentures

  • NHS Information leaflets

  • Healthy diet; healthy teeth

  • Fear of the dentist

  • Mouth cancer

  • Caring for your teeth

  • Filling the gaps

Copies of leaflets are available from Reception.

Class 5: Complaints

We have a practice complaints procedure, a copy of which is available from the Practice.

Class 6: Practice policies

We have policies and procedures which ensure that the practice operates in a safe and efficient manner. These include:

  • Data protection

  • Data security

  • Confidentiality

  • Health and Safety

  • Radiation protection

  • Infection control

  • Equal opportunities

Cost of Information

For the most part, published information on our practice is free. However, there may be chares for copying information onto media eg. CD ROM. The charges will vary according to how information is made available.

Information on our website is available for free, although any charges for ISP and personal printing costs will be met by the individual. For those without internet access, a single print-out of our website pages is available by post or by personal application to our practice.

Requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance.

Please note, we will not provide printouts of other organisation’s websites.

Leaflets and brochures - there will be no charge for information leaflets or brochures

E-mail-will be free of charge unless otherwise stated

The charges will be reviewed regularly.

Useful Resources Web sites: (offsite links open in a new window)

SP Web Connections
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